Scope of service
Every building is different, so the scope for yours is written into your quote after the walkthrough — room by room, with the frequency for each task. That document governs. Nothing here overrides what's written there.
A standard visit covers:
- Restrooms — toilets, sinks, mirrors and fixtures cleaned; paper and soap restocked
- Trash and recycling emptied, liners replaced
- Carpets vacuumed; hard floors swept and mopped
- Desks, counters and tables wiped down
- Break room and kitchen — counters, sinks, tables, appliance exteriors
- High-touch points — handles, switches, rails, shared equipment
- Dusting of surfaces, sills and ledges; entry glass and partitions spot-cleaned
Our cleaners work from a written room-by-room standard rather than from memory or from whatever time is left at the end of the night. It's the same document for every building, adapted to yours.
Quoted separately
Window washing, carpet extraction, floor stripping and waxing, and post-construction detail are priced as separate work. So is restroom paper, soap and can liner supply if you'd like us to carry it rather than stock it yourself. We'll quote any of it before we do it — never after.
Access, keys and security
You're handing someone your keys after hours. These are the commitments that come with that, and they're the same for every building we clean.
- Keys and access codes are logged and controlled. Access is limited to the crew assigned to your building — not to whoever happens to be available.
- Every assigned cleaner is background-checked before their first visit, and you receive the certification. If we add someone to your building later, you get theirs before they work.
- We don't use your Wi-Fi, your computers, or your equipment. We bring our own.
- What we see in your building isn't discussed. Not with other clients, not online, not anywhere.
- Entry and exit are logged in your building's record, with the names of who was there.
- Lights, locks and alarm are confirmed before we leave, every visit.
If your building requires badge access, a visitor log, or an escort, tell us at the walkthrough and we'll work to your procedure rather than ours.
Scheduling and access changes
Your cleaning nights are agreed at the quote and held. Most of our work is after hours, so the building is usually empty when we arrive.
Moving a night
Either of us can move a scheduled visit with 24 hours' notice — a holiday, an event in the building, weather, illness. Text or call; whichever is easier. We'll offer the nearest alternative night that week.
If we can't get in
If we arrive and can't access the building — a lock we weren't told about, a code that's changed, an alarm we can't clear — we call you immediately and wait fifteen minutes. If we still can't get in, we'll contact you to reschedule rather than simply leaving.
The simplest way to never deal with this is to give us a code, a key or a lockbox at the start, and to tell us when codes change.
Cancellation and termination
Service is month-to-month. Either of us can end it with thirty days' written notice — you or us, same terms.
- There is no annual contract and no early-termination fee.
- Thirty days' notice applies to ending service. Moving or skipping an individual visit is covered in scheduling above and costs nothing.
- Anything invoiced and unused at the end of the notice period is refunded.
We'd rather earn it every month than hold you to a term you've stopped wanting. If something isn't working, the first step is a conversation, not a notice letter — but the notice route is always open and it's thirty days.
Payment terms
Recurring cleaning is billed as one flat monthly figure, not hourly. You know the number before the month starts and it doesn't move because a night ran long.
- Invoiced monthly, at the end of the month's service.
- Payment due within 15 days of the invoice date.
- Separately quoted work — windows, carpet extraction, strip and wax, post-construction — is invoiced on completion, same terms.
- The monthly figure doesn't escalate at renewal. If the scope changes, we requote in writing and you approve it first.
If your organisation runs on purchase orders, net-30, or a specific AP process, tell us at the walkthrough and we'll work to it.
Damage, breakage and claims
Things occasionally get broken. What matters is that you hear it from us rather than discover it.
- Anything we damage is reported the same night, in writing, with a photo. Before you arrive the next morning.
- Anything we find already damaged is reported the same way — a leak, a light out, a door that won't latch — and logged with a photo in your building's record.
- Insurance and bond documentation is provided before our first visit, not after you ask for it. If your lease requires your business named as additional insured, we arrange it before we start.
- Larger claims go through our general liability policy, and we handle the paperwork.
If something in your building is fragile, irreplaceable or simply shouldn't be touched, tell us at the walkthrough and we'll write it into the scope as excluded.
Products
We use non-toxic, fragrance-free products throughout — on desks, counters, door handles and every surface people touch. Your people should walk into a clean building, not a chemical one. Supplies and equipment are included; there's nothing for you to stock or store.
Where your facility's licensing or health code requires a specific disinfection protocol — medical and dental suites, childcare centres, food preparation areas — we use the product your facility specifies, and record which product was used and where in your building's log.
If you have a product you require us to use, or one you need us to avoid, tell us at the walkthrough. We'll work to your list.
Service concerns
Raise it directly with Adam — text, call or email. There is no ticket system and no account manager, because there's no layer between you and us.
- You get a response the same day, and an answer about what's being done — not an acknowledgement.
- Your building's record includes photographs of every area from every visit, so a question about a specific night can be answered by looking rather than by arguing.
- If we got something wrong, we'll say so plainly and tell you how it's being handled.
Adam Helfer · (864) 940-2137 · [email protected]
Privacy
We're a small local cleaning company, not an advertising business. The short version: we collect what we need to quote your building and clean it, and nothing else.
What we collect
- What you enter on the walkthrough request form — business name, your name, phone, email, address, building type, approximate size and how often you need us, plus anything you write in the notes
- Details about the building needed to do the work — access instructions, scope, floor types, areas to avoid
- Photographs of the areas we clean, taken as the record of each visit
What we do with it
- Quote your building, schedule the work, and talk to you about it
- We don't sell your information to anybody, ever. Not to advertisers, lead brokers or data companies
- The only people who see it are Adam and the crew assigned to your building
- Access codes and keys are held only where they're needed to do the work, and are never shared outside the assigned crew
Photographs of your building
The photographs we take are the record of the work, and they're yours. We won't publish any photograph of your building without asking you first, every time. If we'd like to use a before-and-after, we'll ask — and no is a complete answer that changes nothing about your service.
Removing your information
Email [email protected] or call and ask. We'll delete what we hold and confirm when it's done. If you stop using us, keys and codes are returned or destroyed, and we'll tell you which.